What is FirstLove?
FirstLove is an online jewelry pop up shop. Our store is only open for orders from the 1st to the 5th of every month offering designs at limited quantities. Sign up on our website to get notified when we're live or to access freebies and discounts!
How long does shipping take?
Manila shipping usually takes 2-3 business days while Provincial shipping can take about 2-5 business days. We use Ninja Van as our courier and you can track the status of your packages here: https://www.ninjavan.co/en-ph
How much is shipping?
Metro Manila: PHP 90
What payment methods do you accept?
We accept payments through Paypal, Credit & Debit Cards, BPI and BDO bank transfers and Remittance Center payments.
What is your return and exchange policy?
All orders are carefully packaged and checked prior to shipping. We did our very best so the images are accurate and as close to the actual item as possible. Please note that we are only able to provide refunds in limited circumstances.
In case you received a faulty piece, please contact us and we'd be glad to help - firstname.lastname@example.org
How do I take care of my FirstLove Jewelry?
We insert a care card on every order - in case you missed it, here's how: Remove your jewelry when applying lotion or sunscreen, perfume or hairspray, when showering or bathing and when working out. To help keep your jewelry looking beautiful, clean with a soft dry cloth after wear and store in a jewelry box.
If you have more questions, feel free to chat with us here or send us a message on our Instagram or Facebook page or send us an email: email@example.com